Terms of Service

1. Overview of the Services

KORE Sites designs, builds, hosts, and maintains websites for home service businesses. Our typical process is:

1. We build first. We research your business and build a complete, working preview website at no upfront charge.
2. You review. We send you a link to the live preview. There is no obligation to proceed.
3. You decide. If you choose to proceed, you pay the applicable launch fee, we connect your domain and publish the site, and ongoing hosting and maintenance begin under a monthly plan.

Building a free preview does not obligate you to purchase, and it does not obligate us to continue providing Services if you do not accept.

2. Eligibility and Authority

You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or the business you represent. If you accept these Terms on behalf of a business or other entity, you represent that you are authorized to bind that entity, and "you" refers to that entity.

3. Fees, Payment, and Billing

3.1 Pricing

Our current plans and prices are described on our pricing page. Plans generally consist of a one-time launch fee plus a recurring monthly fee that covers hosting, domain management, security, and routine edits as described on the pricing page. Prices are stated in U.S. dollars and are exclusive of any applicable taxes, which you are responsible for paying. Routine edits included in the monthly fee are subject to reasonable use; if the volume or frequency of requests materially exceeds what is customary for a small-business website, we may ask you to consolidate requests or quote the excess work separately. Full or partial redesigns, new custom features, and similar larger projects are not included and are quoted separately.

3.2 Billing and Payment Method

We invoice and collect payment through Intuit QuickBooks (QuickBooks Online and QuickBooks Payments). Our required payment method for the launch fee and monthly fees is ACH bank transfer; by providing your bank account information, you authorize us to initiate ACH debits for the fees described in these Terms. You agree to keep your payment and billing information current and accurate.

3.3 Recurring Charges and Authorization

The monthly fee is a recurring charge. By starting a monthly plan, you authorize us (through our payment processor) to automatically charge your designated payment method the recurring fee each billing cycle until you cancel in accordance with Section 4. The recurring charge will continue at the then-current rate until cancellation.

3.4 Launch Fee Is Non-Refundable

The one-time launch fee is non-refundable. Because we perform substantial work building and customizing your live site before you commit, and additional work to connect your domain and publish the site upon your acceptance, the launch fee is fully earned upon payment and is not refundable in whole or in part, except where a refund is required by applicable law.

3.5 Monthly Fees

Monthly fees are billed in advance for each billing period and are non-refundable for the period in which they are charged. We do not provide partial-period or prorated refunds of monthly fees upon cancellation.

3.6 Late or Failed Payment

If a payment fails or is past due, we may, after reasonable notice, suspend hosting or maintenance of your site until payment is brought current. We may also charge reasonable costs of collection permitted by law. Continued non-payment may result in termination under Section 8 and the site being taken offline.

3.7 Price Changes

We may change our fees on a going-forward basis. We will provide you advance notice of any increase to your recurring monthly fee, and the new rate will take effect on your next billing cycle after the notice period. Your continued use of the Services after the effective date constitutes acceptance of the revised fees.

3.8 Chargebacks and Payment Disputes

If you believe a charge was made in error, contact us first at hello@koresites.com and give us a reasonable opportunity to correct it. If you initiate a chargeback, payment reversal, or ACH dispute for a charge properly made under these Terms without first contacting us, we may immediately suspend the Services until the disputed amount is repaid, and you agree to reimburse us for the reversed amount plus any chargeback, dispute, or penalty fees charged to us by our payment processor or bank. A chargeback does not extinguish your underlying payment obligation. Nothing in this Section limits your right to dispute in good faith a charge you reasonably believe was made in error.

4. Term, Cancellation, and Offboarding

4.1 Month-to-Month

Ongoing Services are provided on a month-to-month basis. There is no long-term contract and no early-termination penalty.

4.2 Cancellation by You

You may cancel your monthly plan at any time by notifying us at hello@koresites.com. Cancellation stops future recurring charges. You will not be billed for billing periods beginning after your cancellation is effective, but fees already paid or owed for the current and prior periods remain due and non-refundable.

4.3 What Happens on Cancellation (Offboarding)

Upon cancellation, and provided your account is paid current through the effective date of cancellation:

• We will provide you the website's source code as built.
• If we registered or purchased a domain name on your behalf, we will transfer that domain to you or to a registrar account you designate, subject to standard registrar transfer rules and timelines.
• We will stop hosting, securing, and maintaining the site. You are responsible for arranging your own hosting and ongoing maintenance thereafter.

After the effective date of cancellation, we have no obligation to keep your site online, to continue hosting, or to provide further support, and we may remove the site from our hosting environment.

4.4 Effect on Third-Party Services

Third-party services associated with your site (such as domain registrars, email providers, or analytics) are governed by those providers' own terms. After offboarding, you are solely responsible for any such accounts and their fees.

5. Client Responsibilities and Cooperation

You agree to provide accurate information about your business and to cooperate reasonably and promptly so we can deliver the Services. This includes providing or approving content, providing access needed to connect your domain, and responding to requests within a reasonable time. Delays caused by your failure to provide information, materials, approvals, or access are not our responsibility and may extend timelines.

6. Client-Supplied Content and Materials

6.1 Your Content

"Client Content" means any text, images, photographs, logos, trademarks, reviews, videos, business information, or other materials that you provide to us or instruct us to use in your website.

6.2 Your Warranties Regarding Client Content

You represent and warrant that, with respect to all Client Content:

• You own the Client Content or have all rights, licenses, consents, and permissions necessary to use it and to authorize us to use it in building, publishing, hosting, and maintaining your website;
• The Client Content does not infringe or misappropriate any copyright, trademark, trade secret, right of publicity, privacy right, or other intellectual property or proprietary right of any third party;
• The Client Content is not false, misleading, defamatory, obscene, unlawful, or otherwise in violation of any applicable law or regulation; and
• You have the right to display any customer reviews, ratings, testimonials, or third-party marks included in the Client Content.

6.3 Reviews and Third-Party Data

Where we display your business's ratings, reviews, or similar third-party data, you are responsible for ensuring that such display complies with the applicable third-party platform's terms (for example, the terms of the platform from which reviews originate) and with applicable advertising and consumer-protection laws. Features that display third-party data depend on the availability and technical interfaces of the third-party platform, which may change or be discontinued without notice; we may modify or remove such a feature if it becomes unavailable or impractical to support, and doing so is not a breach of these Terms.

6.4 Our Reliance

We rely on your warranties in Section 6.2 and are not responsible for verifying ownership of or rights in Client Content. We may, but are not obligated to, remove or decline to publish any Client Content that we believe may be unlawful, infringing, or in violation of these Terms.

6.5 Indemnification for Client Content

You agree to indemnify, defend, and hold us harmless from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to the Client Content or your breach of the warranties in this Section 6, as further described in Section 13.

6.6 Your Website's Legal Pages and Compliance

Your website may collect personal information from visitors, for example through quote request forms and click-to-call features. As the business collecting that information, you are solely responsible for determining whether your website requires its own privacy policy, terms of use, cookie notice, or other legal pages, and for the content and legal sufficiency of any such pages. We will publish legal pages you supply or approve as part of our routine edits, but we do not draft legal pages, do not provide legal advice, and make no representation that your website complies with privacy, data protection, accessibility (including the Americans with Disabilities Act or WCAG guidelines), telemarketing, advertising, licensing, or other laws applicable to your business. We encourage you to consult your own counsel or a reputable privacy policy service.

6.7 Form Submissions and Lead Data

Visitor inquiries submitted through your website (such as quote request forms) are transmitted to you, and as between you and us, you own that lead data. We act only as a technical conduit and process that data solely to deliver it to you and operate your website. We use commercially reasonable efforts to deliver form submissions reliably, but we do not guarantee delivery and are not liable for lost, delayed, or misdirected submissions or any resulting business consequences. You are solely responsible for your use of lead data, including compliance with laws governing calls, text messages, and marketing communications (such as the Telephone Consumer Protection Act and the CAN-SPAM Act).

7. Intellectual Property and Ownership

7.1 Ownership of the Delivered Site

Upon full payment of the applicable launch fee, and subject to the rights of third parties in any third-party components, you own the final website code and design deliverables we create specifically for you ("Deliverables"). If you cancel, the offboarding terms in Section 4.3 govern delivery of the code.

7.2 Our Pre-Existing and Reusable Materials

We retain all rights, title, and interest in our own pre-existing materials, tools, frameworks, templates, code libraries, design systems, know-how, and any general components that we use across multiple clients ("KORE Materials"). To the extent any KORE Materials are incorporated into your Deliverables, we grant you a non-exclusive, perpetual, royalty-free license to use them solely as part of your website. Nothing in these Terms transfers ownership of KORE Materials to you.

7.3 Third-Party Components

Your website may include third-party software, fonts, plugins, or open-source components that are licensed under their own terms. Your use of those components is subject to the applicable third-party licenses.

7.4 Portfolio Rights

Unless you request otherwise in writing, you grant us the right to display your completed website, screenshots of it, and your business name and logo in our portfolio, on the Site, and in our marketing materials as an example of our work.

7.5 Site Content

All content on koresites.com itself, including our text, graphics, logos, and the "KORE Sites" name and marks, is owned by or licensed to us and is protected by intellectual property laws. You may not copy, reproduce, or use it without our prior written permission.

8. Suspension and Termination

We may suspend or terminate the Services, in whole or in part, with or without notice, if: (a) you fail to pay fees when due; (b) you breach these Terms; (c) your Client Content or use of the Services is unlawful, infringing, or harmful; or (d) we are required to do so by law or by a third-party provider. We may also discontinue offering the Services generally upon reasonable notice. Termination does not relieve you of the obligation to pay fees accrued before termination. Sections that by their nature should survive termination (including Sections 3.4, 3.8, 6, 7, 9, 13, 14, 15, and 16) will survive.

9. Hosting and Service Availability; No Uptime Guarantee

We use commercially reasonable efforts to keep hosted sites online, secure, and available. However, the Services are provided on a reasonable-efforts basis, and we do not guarantee any specific level of uptime, availability, or uninterrupted access. Service may be unavailable from time to time due to maintenance, updates, third-party provider outages, hardware or software failures, attacks, force majeure events, or other causes beyond our reasonable control. We are not liable for any unavailability, downtime, data loss, or interruption, and no such event entitles you to a refund or credit except as expressly stated in writing by us.

10. Acceptable Use

You agree not to use the Services to: violate any law or regulation; infringe any third party's rights; transmit malware or harmful code; engage in fraudulent, deceptive, or misleading practices; send unlawful spam; or interfere with or disrupt the integrity or performance of our systems or those of our providers. We may take any action we deem appropriate, including removing content or suspending the Services, to address a violation of this Section.

11. Copyright Complaints (DMCA)

We respect intellectual property rights and expect our clients to do the same. We respond to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act ("DMCA"), 17 U.S.C. § 512, including with respect to websites we host on behalf of clients.

11.1 Filing a DMCA Notice

If you believe that material hosted by us infringes your copyright, send a written notice to our designated agent at hello@koresites.com with the subject line "DMCA Notice." Your notice must include:

• Your physical or electronic signature;
• Identification of the copyrighted work you claim has been infringed;
• Identification of the allegedly infringing material and information reasonably sufficient for us to locate it (such as the URL);
• Your name, mailing address, telephone number, and email address;
• A statement that you have a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
• A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or are authorized to act on the owner's behalf.

11.2 Our Response

Upon receiving a notice that substantially complies with the DMCA, we may remove or disable access to the identified material and will make reasonable efforts to notify the affected client so they may respond. Removal or disabling of content under this Section, or under Section 6.4 or Section 10, is not a breach of these Terms and does not entitle you to any refund or credit; where practical, we will work with you in good faith to replace removed material with substitute content as a routine edit.

11.3 Counter-Notice

If material you provided was removed or disabled and you believe this was the result of a mistake or misidentification, you may send a written counter-notice to hello@koresites.com that includes: your physical or electronic signature; identification of the removed material and its location before removal; a statement under penalty of perjury that you have a good-faith belief the material was removed by mistake or misidentification; your name, address, and telephone number; and a statement that you consent to the jurisdiction of the federal district court for the judicial district in which your address is located (or, if outside the United States, any judicial district in which we may be found) and that you will accept service of process from the person who filed the original notice. We may restore the material in accordance with the DMCA unless the original complainant notifies us that it has filed a court action seeking to restrain the alleged infringement.

11.4 Repeat Infringers; Misrepresentation

We may suspend or terminate the Services of clients who are determined to be repeat infringers. Please note that under 17 U.S.C. § 512(f), any person who knowingly materially misrepresents that material is infringing, or that it was removed by mistake, may be liable for damages, including costs and attorneys' fees.

12. Disclaimer of Warranties

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SITE AND THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICES OR ANY WEBSITE WE BUILD WILL ACHIEVE ANY PARTICULAR RESULT, INCLUDING ANY PARTICULAR NUMBER OF LEADS, CALLS, RANKINGS, OR JOBS. ANY STATEMENTS WE MAKE ABOUT RESULTS ARE ILLUSTRATIVE AND NOT GUARANTEES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU.

13. Indemnification

You agree to indemnify, defend, and hold harmless KORE Talents Consulting, LLC and its members, managers, officers, employees, contractors, and agents (the "KORE Parties") from and against any and all claims, demands, actions, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees and costs) arising out of or relating to: (a) your Client Content; (b) your breach of these Terms or your warranties; (c) your use of the Services or your website; (d) your violation of any law or any third party's rights; or (e) any content you publish or instruct us to publish on your website. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with our defense.

14. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

(a) IN NO EVENT WILL THE KORE PARTIES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OR LEADS, ARISING OUT OF OR RELATED TO THE SITE, THE SERVICES, OR THESE TERMS, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

(b) THE KORE PARTIES' TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SITE, THE SERVICES, OR THESE TERMS WILL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO US FOR THE SERVICES DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

(c) THESE LIMITATIONS APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW AND FORM AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN US. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

15. Dispute Resolution; Arbitration; Class-Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

15.1 Informal Resolution First

Before initiating any formal proceeding, you agree to first contact us at hello@koresites.com and attempt in good faith to resolve the dispute informally for at least thirty (30) days.

15.2 Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or the Services that is not resolved informally will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will be conducted in or near Anderson County, South Carolina, or by videoconference, and judgment on the award may be entered in any court of competent jurisdiction.

15.3 Class-Action Waiver

You and we agree that each may bring claims against the other only in your or our individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any form of class or representative proceeding.

15.4 Exceptions

Either party may bring an individual claim in small-claims court if it qualifies, and either party may seek injunctive or equitable relief in court to protect its intellectual property or confidential information.

15.5 Opt-Out

You may opt out of this arbitration provision by sending written notice to hello@koresites.com within thirty (30) days of first accepting these Terms.

16. Governing Law and Venue

These Terms are governed by and construed in accordance with the laws of the State of South Carolina, without regard to its conflict-of-laws principles. Subject to the arbitration provision in Section 15, you agree that any permitted court action will be brought exclusively in the state or federal courts located in or serving Anderson County, South Carolina, and you consent to the personal jurisdiction and venue of those courts. In any arbitration or permitted court action arising out of or relating to these Terms, the prevailing party is entitled to recover its reasonable attorneys' fees and costs from the other party, in addition to any other relief awarded.

17. General Provisions

• Entire Agreement. These Terms, together with our Privacy Policy and any written order or plan you accept, constitute the entire agreement between you and us regarding the Services and supersede all prior agreements and understandings.
• Changes to These Terms. We may revise these Terms from time to time. We will update the "Last Updated" date and post the revised Terms on the Site. For visitors and prospective clients, changes are effective when posted. For clients with an active monthly plan, we will provide notice of material changes by email, and the changes will take effect at the start of your next billing cycle beginning at least ten (10) days after the notice; your continued use of the Services after that date constitutes acceptance, and you may instead cancel under Section 4 before the changes take effect.
• Severability. If any provision is held unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force.
• No Waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
• Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Independent Contractor. We provide the Services as an independent contractor. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.
• Force Majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, natural disasters, internet or hosting outages, third-party provider failures, labor disputes, or governmental actions.
• Notices. Notices to us must be sent to hello@koresites.com. We may provide notices to you by email or by posting on the Site.

18. Contact

Questions about these Terms? Contact us at:

• Email: hello@koresites.com
• Entity: KORE Talents Consulting, LLC (d/b/a KORE Sites), South Carolina